Privacy Policy
D-One Garage Doors and Gates (“D-One,” “we,” “us,” or “our”), operating under and in partnership with Heavenly Garage Doors & Gates (License #1050878), provides mobile garage door and electric gate repair, installation, and maintenance services at our customers’ homes and businesses in Burbank, CA and the surrounding Los Angeles area.
This Privacy Policy explains what personal information we collect through our website, https://www.donegaragedoorsrepair.com (the “Site”), and in the course of providing our services, how we use it, and the choices you have.
1. Information We Collect
Information you provide to us directly:
- Contact and quote request forms — your name, phone number, email address, and any details you include in your message.
- Phone calls and text messages — when you call or text us at (818) 848-3001, we may collect your name, phone number, and information about your service request.
- Service information — because we provide our services at your location, we collect your service address and details about your garage door, gate, or fence in order to schedule, perform, and follow up on the work.
- Payment information — when you purchase a product with installation or pay for a service, payment details are processed by our payment processors. We do not store full payment card numbers on our Site.
Information collected automatically:
- Cookies and similar technologies — when you visit the Site, we and our third-party tools may collect information such as your IP address, browser type, device information, pages visited, and how you interact with the Site. See Section 5 (Cookies) below.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide free consultations, inspections, and quotes
- Schedule and perform repair, installation, and maintenance services at your location
- Process payments for products and installation services
- Communicate with you about your appointment, service, or warranty
- Improve our Site, services, and customer experience
- Comply with legal obligations and protect our legal rights
We do not sell products separately from installation; products are sold together with our installation services, and information collected in connection with a purchase is used to fulfill that service.
3. How We Share Your Information
We do not sell your personal information for money. We may share your information in the following limited circumstances:
- With Heavenly Garage Doors & Gates — we operate under and in cooperation with Heavenly Garage Doors & Gates (License #1050878), and information may be shared between our teams as needed to schedule, perform, and support your service.
- Service providers — companies that help us operate, such as website hosting, form processing, scheduling, analytics, and payment processing providers, under obligations to protect your information.
- Legal requirements — when required by law, court order, or governmental authority, or to protect the rights, property, or safety of our business, our customers, or others.
- Business transfers — in connection with a merger, acquisition, or sale of all or part of our business.
4. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:
- Know what categories of personal information we collect, use, and share, and to request a copy of the specific pieces of personal information we hold about you
- Delete personal information we have collected from you, subject to certain exceptions
- Correct inaccurate personal information
- Opt out of the “sale” or “sharing” of your personal information, including sharing for cross-context behavioral advertising
- Non-discrimination — we will not discriminate against you for exercising any of these rights
While we do not sell personal information for money, certain cookies and analytics tools on our Site may be considered a “sale” or “sharing” under California law. You can opt out at any time by clicking the “Do Not Sell or Share My Personal Information” link in the footer of our Site.
To exercise any of these rights, contact us at (818) 848-3001 or through the Contact Us page on our Site. We may need to verify your identity before fulfilling your request. You may also designate an authorized agent to make a request on your behalf.
5. Cookies
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Our Site uses cookies and similar technologies to operate the Site, remember your preferences, and analyze Site traffic. We use a consent management tool (CookieYes) that allows you to review the cookies in use and manage your preferences.
You can:
- Manage or withdraw your cookie preferences at any time via the “Do Not Sell or Share My Personal Information” link in the Site footer
- Adjust your browser settings to block or delete cookies (some Site features may not work properly if cookies are disabled)
6. Data Retention
We retain personal information for as long as needed to provide our services, maintain business and warranty records, comply with legal, tax, and licensing obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our Site may contain links to third-party websites (such as Google Maps). We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted means you accept the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
D-One Garage Doors and Gates
Operating under Heavenly Garage Doors & Gates — License #1050878
Burbank, CA
Phone: (818) 848-3001
Website: https://www.donegaragedoorsrepair.com